At Fidelity HomeCare, our number one goal is to make your loved one feels comfortable and cared for in their own home. We provide personalized care plans and service offerings to tailor them to your needs. Before you make a decision to select the care provider for your loved ones, there are a few questions that you need to ask potential home care agency. Listed below is a list of items that Fidelity HomeCare provides to our clients, which separates us from other home care agencies.
- Schedule Flexibility
Our job is to maneuver around your schedule. We are flexible with all schedule types and adjust to what you prefer; we are here to cater to you and your loved one
- Free In-Home Care Assessment
If you are unsure how much or how little your loved one specifically needs, we offer a free in-home care assessment that allows us to analyze and suggest different service options that would best fit the needs of you and your family member.
- All Caregivers are Bonded, Licensed, and Insured
Fidelity HomeCare’s caregivers are required to be bonded and insured. This allows you to rest easy knowing that your loved one is under the care of a qualified, trusted, and reliable home caregiver.
- Caregiver Protection
Fidelity HomeCare protects each one of our caregivers through Worker’s Compensation. You can have peace of mind knowing that our caregivers are covered for any injuries or accidents.
- Fidelity HomeCare’s Hiring Process
Our caregivers are put through rigorous interviews and required to pass a full criminal background check. We ensure that each caregiver we hire will represent the entirety of Fidelity HomeCare’s values and expectations.
- Quality of Care Monitoring
We monitor each caregiver to ensure that they are delivering the appropriate quality of care, per our company’s mission and goals. Caregivers are monitored diligently and efficiently, on a consistent and regular basis.
- Personalized Care
Our open-door policy allows for a range of inquiries regarding our services and the details that surround them. You can change your services at any time—upgrade or downgrade— and we will guide you through the process, every step of the way.
- No Minimum Hours per Shift and always a back-up plan
We do not require a minimum number of hours for our services. Our caregivers are available whether it’s an hour, an as-needed basis, or a 24/7 basis. If you need us, we are there, no matter what.
- Transportation Services
Fidelity HomeCare offers only the best transportation services for your loved one. We are not just limited to doctor appointments, but our caregivers can transport your family member to events, outings, family get-togethers, errands, and so much more.
- Documented Plan of Care Services and Client’s Bill of Rights
We make sure that each person involved with your loved one’s care is involved and up to date on every aspect of the care plan, the client’s rights, and detailed information on our company and how we operate. We want you to be informed.
- 24/7 Telephone Service
Our afterhours telephone service is reserved for urgent matters that are not medical related. If a caregiver is sick and unable to attend the household, we will take care of finding a replacement as soon as possible.
- Training and Ongoing Education
Home care is constantly advancing and changing. Fidelity HomeCare strives to stay up to date on the latest and most helpful items surfacing in the industry. Our ongoing education helps our caregivers to stay updated and informed, allowing them to offer your loved one the latest and greatest in the home care business.